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Frequently Asked Questions

How are your regular prices determined?
Do you charge Sales Tax?
How long will it take for my order to ship?
What if I am made an error with my order?
What should I do if my product arrives damaged?
How do I cancel my order?
Can I refuse delivery?
How do I exchange a product?
What is your return policy?

Q: How are your regular prices determined?
A: The regular prices for our products were determined by a number of factors, such as comparing sales prices plus shipping costs on other marketplaces, such as eBay and Amazon, other dot com competitors selling the same products and by the manufacturer's suggested retail price. Please contact us at CustomerService@tiffanystreet.com with any questions regarding our regular and/or sales pricing.

Q: Do you charge Sales Tax?
A: Sales tax is charged on orders shipped to Texas residents. Shipments to states other than Texas are not charged sales tax.

Q: How long will it take for my order to ship?
A: Orders for in stock items ship from 1 - 10 business days, depending on the specific item. The individual shipping times for each item are stated on the item page.  The 'Ships In' time is provided by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process you order and ship the item from their warehouse. These shipping times are not guaranteed.

Q: What if I made an error with my order?
A: Please check the accuracy of your order in your order confirmation email. Your order can also be viewed by logging into you account. It is the responsibility of the customer to ensure that the order placed online or over the phone is accurate. Tiffany Street, Inc. will not assume any cost to exchange item purchased in error. If a replacement is necessary, Tiffany Street, Inc. will create a new order and refund the returned item less return fees if necessary, as defined in the Return Policy.

Q: What should I do if my product arrives damaged?
A: Although it does not happen often, sometimes the carriers are a little rough with the packages and breakage might occur. Please contact us within 48 hours of delivery at CustomerService@tiffanystreet.com if you receive a product that was damaged in transit. Please include the SKU number of the product in your correspondance.

We will issue a call tag with the carrier to pick up the damaged product from the delivery address. This means that the carrier will come to the delivery address and pick up the original package in 2-7 business days. Please place the product back in the original packaging and have it available for pickup. The carrier will have the return shipping label. Once the original package is picked up, a replacement product will be sent.

Q: How do I cancel my order?
A: If you would like to cancel an order that has not shipped, please contact our Customer Service team by phone or email. If the order is not in processing by the warehouse, your order will be canceled and your payment fully refunded. Orders that have already shipped or are in processing for shipment are unable to be cancelled. Orders that have already shipped cannot be cancelled, rerouted or redirected.

Q: Can I refuse delivery?
A: If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer's restocking fee with may be up to 30% of the purchase price of the item; as well as both initial and return freight charges.

Q: How do I exchange a product?
A: For exchanges, the standard return policy will apply for the returned item. In addition, a separate order will be created for the new product.

Q: What is your return policy?
A: We have an unconditional return policy on all NEW items purchased. Custom crafted, special order items, open box clearance items and items $20 and under, including replacement shades are not eligible for return. Item(s) received in their original condition within thirty (30) days of payment receipt will be refunded for their purchase price minus a 10% restocking fee.

making a return
, please contact us at customerservice@tiffanystreet.com for RMA #, Return Instructions and return address. Items returned without an RMA # or to an alternative address will not be eligible for a refund.

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